The Cost of Data Center Downtime

I was speaking to an out-of-town colleague last week and he was complaining that his Internet service was down. He works from a home office and has Internet service from one of the large national ISP’s and apparently much of his city (Denver) was down. So every business in Denver metro that relies on this particular ISP lost 4 hours of productivity.

buttonHow big a deal is this? It is a nuisance and productivity is lost – but nowhere near the catastrophic deal that a data center outage would be. A few years ago one organization made an attempt at quantifying the cost to businesses if their data center experienced an outage. A 2013 study by Ponemon Institute and sponsored by Emerson Network Power estimated the average cost of an unplanned data center outage at $7,900 per minute. This is up from 2010 when it was estimated to cost $5,600/minute. With the study due to come out again next year and more and more critical IT systems located “in the cloud” than ever before, this number is sure to increase.

The average data center outage among the 67 data centers surveys was 86 minutes, meaning that on average, this cost their customers $690,200. Higher technology dependent and e-commerce companies could see that cost more than double to $1.7 million.

These are the numbers that drive us, 24/7 and 365 days a year to make sure that our Cleveland and Canton data centers never experience an outage. We have at both facilities:

  • Redundant Power Feeds/UPS with in-line Battery Back-up
  • N+1 Back-up Generators
  • N+1 Cooling Systems
  • Multiple ISP’s
  • Mated Pair Firewall, Router & Switch Network Design
  • Mated Pair Chassis, Blade, Switch and Mirrored Disk Design for Virtual Computing & Back-up Platforms

In addition to the redundant infrastructure, we have a custom built monitoring system that monitors the environment surrounding customer hardware located in our facilities (2 probes per each locking 42U cabinet) and all of the above mentioned critical systems. The monitoring system is designed to alert our staff of potential problems before they become expensive outage causing problems for our clients.

In the six years we have been in business we have never experienced a data center outage. Couple that with SSAE 16 compliant physical and logical security at both the Cleveland and Canton data centers and you can be assured that SecureData 365 is here to ensure your systems will remain, up, running and making you money rather than costing you money.

mcampanelli

Article by:
Michael Campanelli


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